You know the feeling. The signs the gap is already costing you.
AI is on the agenda, but nothing has moved.
Pilots tried, nothing stuck. The businesses that cracked it are further ahead every month.
The business runs on what is in people's heads.
Knowledge lives with a handful of senior people. When one leaves, something goes with them.
Nobody owns the technology direction.
Decisions land with whoever is closest to the problem. Everyone owns a piece, so nobody owns the result.
Vendor contracts renew because nobody has time to review them.
Nobody checks what you are paying or whether the terms still make sense. Vendors are counting on it.
If any of these sound familiar, your technology is likely costing you more than it should. That gap does not close on its own.